Return Policy for By Joud

At By Joud, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return process to make your shopping experience enjoyable and worry-free. Please take a moment to review our return policy:

1. Returns Eligibility:

  • We accept returns within 30days from the date of delivery.
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
  • Personalized or custom-made items may not be eligible for returns unless they are defective or damaged upon arrival.

2. Initiate a Return:

  • To initiate a return, please contact our customer support team at support@byjoud.ae.
  • Provide your order number, the reason for the return, and any relevant details.
  • Our team will guide you through the return process and provide you with a return authorization, if applicable.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the item received is defective, damaged, or incorrect.
  • We recommend using a trackable shipping method to ensure the safe return of your item.
  • Return shipping costs are non-refundable unless the return is due to a mistake on our part.

4. Refunds and Processing:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 10 business days and credited to your original payment method.
  • Refunds may take additional time to reflect on your bank or credit card statement.

5. Exchanges:

  • If you received a defective or damaged item, we will replace it with the same item, if available. If not, we will offer a suitable alternative or a refund.

6. Cancellations:

  • If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled, and the standard return process will apply.

7. Contact Us:

  • If you have any questions or need assistance with your return, please don't hesitate to contact our customer support team at support@byjoud.ae.

We value your satisfaction and aim to provide you with high-quality bags and exceptional customer service. Thank you for shopping with By Joud.